Order Lifecycle: From Sales Notification to Delivery

When a buyer purchases an item from your store, the order immediately appears in: Orders From the side menu. Here's each scenario and how to handle it:

How do you know if you have a new order? #

• An immediate notification on the control panel (the bell at the top of the panel).
• An email will be sent to your registered email address.
• The number next to “Orders” in the side menu is increasing.

Order Status #

• Pending: The payment hasn't been completed yet. Don't submit the work—please wait.
• In Progress (Processing): ✅ Payment received! Now we can start preparing, packing, and shipping.
• Completed: The buyer has received the item and confirmed receipt. This is when the payment due date begins (see “When will you receive your payment?” below).

Steps to Follow When Placing a New Order (Status: “In Progress”) #

1. Open Orders Click on the order number to view the details: the requested item, the customer's address, and their notes.
2. Pack the artwork with professional care (clean packing materials + corner protection + a moisture-proof layer for paper prints).
3. Get to work By yourself To the collector's address — The platform does not handle shipping on its own; shipping is entirely your responsibility..
4. Make sure to Shipment Insurance The shipping company (Shipping Insurance) will compensate you for the value of the goods in the event of loss or damage during transit.
5. Add Tracking Number To the request (see the steps in the next section).

Add Tracking Number #

1. From the side menu, open Orders Click on the order number.
2. On the order details page, look for the field Notes (Order Notes / Note to the Customer).
3. Enter the tracking number in the note, for example: «Your order has been shipped with tracking number: XYZ123456.».
4. Save the note so that the buyer can see it and track their shipment themselves.

When will you receive the payment? #

💼 Your payment (the order amount minus the platform fee) becomes due in either of the following two cases:

• After 10 days from the delivery of the artwork to the collector, or
• After 3 weeks from the shipping date, confirming that the buyer has received the artwork.

The amount will then appear in your wallet and become available for withdrawal. See the “Earnings and Payments” section.

Communicating with the buyer while fulfilling the order #

• From the order page, you can add notes for the customer to inform them of the shipping status, for example: «Your order has been shipped with tracking number: XYZ.».
• After the work has been processed and submitted, change the order status to “Completed” to reflect its current status.