Frequently Asked Questions for Artists

Account and Registration #

How long does it take to activate my account?
Up to 24 hours after registration. You will receive an email upon activation.

Is registration free? What is the platform's commission rate?
Registration is completely free. The platform charges a commission on each sale, which is automatically recorded in the account ledger—please review your terms with management.

Products #

My order is showing as “Pending Review”—why?
Every piece of work undergoes a quick review by management to ensure quality before publication. It's usually very quick.

I Sold a Work Outside the Platform—What Should I Do?
Set the item to “Draft” immediately so it isn’t purchased twice.

Funds #

When will my balance be available for withdrawal?
After the order is completed (the artwork has been delivered to the buyer)—profits from orders currently being processed cannot be withdrawn.

What is the minimum withdrawal amount?
25$; requests are processed weekly.

I don't have a bank account—how do I receive my earnings?
Via a money transfer service (Western Union / MoneyGram / RIA): Select this option from Settings ← Payment Details and enter your name in English as it appears on your passport, along with your country and city.

I received a “Paid” notification—how do I collect the amount?
See the “Confirmation of Payment Receipt” guide: Take your passport and the transfer number to the nearest branch, then contact the administration to confirm.

Withdrawal Request Declined — Why?
The reason is shown with the request. The most common reasons are: an English name that does not match the passport, incomplete bank information, or a balance below the minimum requirement.

Support #

How do I contact support?
From the control panel: Messages ← Manage Artwork. Or via email and WhatsApp to the site's advertiser support team.