Inquiries and Messages: Contact Your Collectors

There are two communication channels within the platform, and each has its own role:

Inquiries #

A question submitted by a visitor about Specific Job Click the “Have a question?” button on the job page. Questions appear in a list Inquiries The control panel, along with the email address and possibly the caller's phone number.

1. Open Inquiries — You will see the inquiry along with the related task.
2. Click View / Reply Write your answer.
3. Quick Response = More Sales: Respond within hours, not days, and answer the question, then add useful information (additional measurements, customization options, additional photos).

Messages / Chat (Direct Messages) #

• A direct conversation between you and the buyer (after the purchase) or between you and Funoon management.
• Appears in the list Messages In the chat icon on the top bar.
• Use this to confirm receipt of a withdrawal (see the Receipt Confirmation Guide) and for any delivery method.

Professional Communication Etiquette #

• Do not exchange contact information with third parties before reaching an agreement with management—this protects both you and the buyer.
• Do not complete any transactions outside the platform; only official orders protect your financial rights and activate the guarantee.
• Please use respectful language—all conversations are recorded to protect both parties.