Confirmation of Receipt of Payment (Currency Exchange Company and Bank)

Once the withdrawal request status changes to “Driven”...the amount will be available to you. Here's how to receive it and then confirm receipt:

Pickup via a currency exchange company #

1. When the order status changes to “Paid,” the platform will send you Money Transfer Control Number (MTCN) The sender's name — via a message in the control panel, your email, or WhatsApp Support.
2. Go to the nearest branch of the money transfer company you've chosen (Western Union, MoneyGram, or RIA) in your city.
3. Please bring the following: Original passport + Transfer number + Name as recorded (must match the passport exactly).
4. Tell the employee that you have a money transfer in your name and give them the number—they will pay you the amount in local currency at today's exchange rate.

Bank Transfer #

The amount will be deposited directly into your bank account within a few business days (1–5 days, depending on the bank and country). Please make sure your bank information is up to date before placing your order.

✅ Confirmation of Receipt (Required) #

Once you have actually received the payment, please let us know so we can close the order permanently in our records:

1. From the control panel: Messages / Chat ← Start a message to Arts Administration.
2. Type: “Withdrawal request No. (XX) in the amount of (YY)$ has been received — Thank you”.
3. Please attach a photo of the receipt from the currency exchange company, if possible (to expedite the closing process).

🔄 Didn't receive the payment within 7 days of the order status changing to “Paid”? Please contact us immediately using the same method and include the order number—we will track the transfer with the money transfer company.

Why is confirmation important? #

• This closes the accounting cycle for your request and preserves your right to any follow-up.
• It helps us evaluate the speed and quality of each currency exchange company in every city—so we can always recommend the best ones to you.
• A Verified Account = Faster Withdrawals in the Future.