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Meriam Toumi

Shipping Policy

We ship works of art both within Tunisia and abroad with the utmost care and professionalism to ensure they arrive in the best possible condition.

  • Within Tunisia:
    Shipping is handled by local delivery services, and delivery times vary from 2 to 5 business days depending on the state.
  • Outside Tunisia:
    The panels are shipped via Tunisian Post (La Poste Tunisienne), as requested by the Funoon platform.
    Delivery times vary depending on the destination country and typically range from 7 to 20 business days.
  • Packaging:
    The paintings are carefully packaged using high-quality protective materials (reinforced cardboard, protective layers, etc.) to ensure they remain undamaged during transport.
  • Tracking:
    The buyer will be provided with a tracking number to track the shipment.
  • Important notes:
    Any customs duties or additional taxes in the country of delivery shall be borne by the buyer in accordance with that country's laws.

Refund Policy

Given the nature of original works of art, we take care to provide an accurate description and clear images of each painting to ensure the buyer's satisfaction.

  • No Returns After Receipt:
    All sales are final, and paintings cannot be returned or exchanged after receipt, except in the exceptional cases listed below.
  • If the painting arrives damaged:
    If the painting arrives damaged as a result of shipping, please contact us within 48 hours of receipt and send clear photos showing the damage.
    The situation will be assessed, and if confirmed, the following may be done:
    • A full refund, or
    • Compensation as agreed with the buyer.
  • In the event of a lost shipment:
    If the shipment is lost via Tunisian PostAn investigation will be launched, and if the loss is confirmed, the full amount will be refunded.
  • Cancellation Before Shipping:
    The buyer may request to cancel the order only before the painting is shipped, in which case a full refund will be issued.
  • Important notes:
    Since each painting is an original and unique work of art, there may be slight differences between the photos and the actual piece (in terms of color or texture); this does not constitute grounds for a return.

Cancellation / Return / Exchange Policy

We are committed to providing high-quality, original artwork, with meticulous attention to every detail to ensure the buyer's satisfaction.

First: Cancellation Policy

  • The buyer can request to cancel the order Only before shipping the panel.
  • In this case, the full amount will be refunded.
  • An order cannot be canceled after shipping has been confirmed.

  • Second: Return Policy

    • All original paintings are considered Final Sales It is non-refundable after receipt.
    • The following cases are exempt from this rule:
      • Arrival of the Painting Damaged or Impaired Because of shipping.
      • There is a clear error in the order (the panel is different from the one requested).
    • In these cases:
      • You must contact us within 48 hours from receipt.
      • Please send clear photos documenting the problem.
      • After verification, the following occurs:
        • A full refund, or
        • Find an appropriate solution in consultation with the buyer.
    • In the event that a shipment is lost via Tunisian PostAn investigation will be launched, and if the loss is confirmed, the full amount will be refunded.

    • Third: The Rotation Policy

      • Switching is not available because each panel is An original and unique work of art.
      • A request for a switch can only be considered if there is Proven defect or damage.

      Important Notes

      • Colors may vary slightly between the photos and the actual product due to lighting or screen settings; this is not considered a valid reason for a return.
      • Any customs duties or international taxes are the responsibility of the buyer in accordance with the laws of their country.