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Artielia

Shipping Policy

Orders are processed within 7 to 15 days after order confirmation, as all products are handmade and crafted with care to ensure the highest quality. Shipping is available within [specify the governorates] or throughout the country, depending on your order. Delivery time varies by region and is typically 2 to 7 business days after shipment. The customer will be notified of the tracking number (if available) as soon as the order is shipped. Shipping costs are determined based on the delivery address. We do not ship on public holidays or weekends. Please ensure your address and phone number are correct to avoid any delays.

Refund Policy

We do not import any products; all of the works on display are locally handmade paintings. We are committed to using high-quality materials in the creation of all our artwork.

Cancellation / Return / Exchange Policy

You may request an exchange or return within 3 days of receiving the painting. The painting must be in its original condition, without any damage or signs of use. Since all paintings are handmade, custom-made pieces (such as paintings with names or special designs) cannot be returned or exchanged. There may be slight variations in color compared to the images shown due to lighting or screen resolution; this is not considered a defect. In the event of damage during shipping or an order error, the item will be replaced or returned at no additional cost to the customer. If a return is made for personal reasons, the customer is responsible for shipping costs. You must contact us within the specified timeframe before any exchange or return.