{"id":17408,"date":"2026-08-26T17:45:09","date_gmt":"2026-08-26T14:45:09","guid":{"rendered":"https:\/\/fonon.store\/docs\/enquiries-messages\/"},"modified":"2026-08-26T17:45:51","modified_gmt":"2026-08-26T14:45:51","password":"","slug":"enquiries-messages","status":"publish","type":"docs","link":"https:\/\/fonon.store\/en\/docs\/enquiries-messages\/","title":{"rendered":"Inquiries and Messages: Contact Your Collectors"},"content":{"rendered":"<p class=\"wp-block-paragraph\">There are two communication channels within the platform, and each has its own role:<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Inquiries<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">A question submitted by a visitor about <strong>Specific Job<\/strong> Click the \u201cHave a question?\u201d button on the job page. Questions appear in a list <strong>Inquiries<\/strong> The control panel, along with the email address and possibly the caller's phone number.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Open <strong>Inquiries<\/strong> \u2014 You will see the inquiry along with the related task.<\/li>\n<li>Click <strong>View \/ Reply<\/strong> Write your answer.<\/li>\n<li><strong>Quick Response = More Sales<\/strong>: Respond within hours, not days, and answer the question, then add useful information (additional measurements, customization options, additional photos).<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Messages \/ Chat (Direct Messages)<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A direct conversation between you and the buyer (after the purchase) or between you and Funoon management.<\/li>\n<li>Appears in the list <strong>Messages<\/strong> In the chat icon on the top bar.<\/li>\n<li>Use this to confirm receipt of a withdrawal (see the Receipt Confirmation Guide) and for any delivery method.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Professional Communication Etiquette<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Do not exchange contact information with third parties before reaching an agreement with management\u2014this protects both you and the buyer.<\/li>\n<li>Do not complete any transactions outside the platform; only official orders protect your financial rights and activate the guarantee.<\/li>\n<li>Please use respectful language\u2014all conversations are recorded to protect both parties.<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>\u0642\u0646\u0627\u062a\u0627\u0646 \u0644\u0644\u062a\u0648\u0627\u0635\u0644 \u062f\u0627\u062e\u0644 \u0627\u0644\u0645\u0646\u0635\u0629\u060c \u0648\u0644\u0643\u0644 \u0648\u0627\u062d\u062f\u0629 \u062f\u0648\u0631\u0647\u0627: \u0627\u0644\u0627\u0633\u062a\u0641\u0633\u0627\u0631\u0627\u062a (Enquiries) \u0633\u0624\u0627\u0644 \u064a\u0631\u0633\u0644\u0647 \u0632\u0627\u0626\u0631 \u0639\u0646 \u0639\u0645\u0644 \u0645\u062d\u062f\u062f \u0639\u0628\u0631 \u0632\u0631 &#8220;\u0644\u062f\u064a\u0643 \u0627\u0633\u062a\u0641\u0633\u0627\u0631\u061f&#8221; \u0627\u0644\u0645\u0648\u062c\u0648\u062f \u0641\u064a \u0635\u0641\u062d\u0629 \u0627\u0644\u0639\u0645\u0644. \u062a\u0638\u0647\u0631 \u0627\u0644\u0627\u0633\u062a\u0641\u0633\u0627\u0631\u0627\u062a \u0641\u064a \u0642\u0627\u0626\u0645\u0629 \u0627\u0644\u0627\u0633\u062a\u0641\u0633\u0627\u0631\u0627\u062a \u0628\u0644\u0648\u062d\u0629 \u0627\u0644\u062a\u062d\u0643\u0645 \u0648\u0645\u0639\u0647\u0627 \u0627\u0644\u0628\u0631\u064a\u062f \u0648\u0631\u0628\u0645\u0627 \u0631\u0642\u0645 \u0647\u0627\u062a\u0641 \u0627\u0644\u0633\u0627\u0626\u0644. \u0627\u0641\u062a\u062d \u0627\u0644\u0627\u0633\u062a\u0641\u0633\u0627\u0631\u0627\u062a \u2014 \u0633\u062a\u0631\u0649 \u0627\u0644\u0627\u0633\u062a\u0641\u0633\u0627\u0631 \u0648\u0645\u0639\u0647 \u0627\u0644\u0639\u0645\u0644 \u0627\u0644\u0645\u0639\u0646\u064a. \u0627\u0636\u063a\u0637 \u0639\u0631\u0636 \/ \u0627\u0644\u0631\u062f \u0648\u0627\u0643\u062a\u0628 \u062c\u0648\u0627\u0628\u0643. \u0631\u062f \u0633\u0631\u064a\u0639 = \u0628\u064a\u0639 \u0623\u0643\u062b\u0631: [&#8230;]\n","protected":false},"author":0,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[677],"doc_tag":[],"class_list":["post-17408","docs","type-docs","status-publish","hentry","doc_category-artist-guide"],"year_month":"2026-09","word_count":3,"total_views":"4","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":[],"doc_category_info":[{"term_name":"\u062f\u0644\u064a\u0644 \u0627\u0644\u0641\u0646\u0627\u0646 \u0627\u0644\u0634\u0627\u0645\u0644","term_url":"https:\/\/fonon.store\/en\/docs-category\/artist-guide\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/fonon.store\/en\/wp-json\/wp\/v2\/docs\/17408","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fonon.store\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/fonon.store\/en\/wp-json\/wp\/v2\/types\/docs"}],"replies":[{"embeddable":true,"href":"https:\/\/fonon.store\/en\/wp-json\/wp\/v2\/comments?post=17408"}],"version-history":[{"count":0,"href":"https:\/\/fonon.store\/en\/wp-json\/wp\/v2\/docs\/17408\/revisions"}],"wp:attachment":[{"href":"https:\/\/fonon.store\/en\/wp-json\/wp\/v2\/media?parent=17408"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/fonon.store\/en\/wp-json\/wp\/v2\/doc_category?post=17408"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/fonon.store\/en\/wp-json\/wp\/v2\/doc_tag?post=17408"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}