Order Management and Tracking

How do you know if you have a new order?

You'll know about a new order in several ways:

1. Notifications within the dashboard: When you enter the Dashboard, you will see a notification in the “Notifications” or “Orders” section that there is a new order. A number usually appears next to “Orders” in the side menu.
2. Email: The platform will usually send you an email that a new order has been received. Make sure your email is correct in your profile and check your Spam box.

To track and manage orders:

1. From the side menu, click on “Orders”.
2. You will see a list of all orders. New orders will have a status of “Processing” or “On Hold”.
3. Click on the order to see its full details: Customer information, address, products ordered, and total amount.
4. To change the order status: After the work has been processed and submitted, change the status of the request to reflect its current status. The most important statuses:
   • Completed: After sending the work to the client.
   • Processing: You're still processing it.
   • On Hold: Pending confirmation.
5. Add notes to the customer through the same page to inform them of the shipping status (e.g.: “Your order was shipped with tracking number: XYZ”).